Shipping policy
Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 business days regardless of day or time order is placed. Please allow up to 2 additional business days if order is placed right before or on a holiday. If we are experiencing a high volume of orders or extenuating circumstances that affect fulfillment time, we will contact the customer directly either via email or phone number provided at checkout to communicate when they can expect their order.
Shipping rates and delivery estimates
We use USPS to ship our products and charge according to the USPS’ shipping rates. Rates are calculated based on package size, weight, and requested delivery time. (Ex. Priority vs. Express Priority). Customers are also welcome to select option for pickup at our location of 356 Farmington Ave, Plainville CT 06062. If picking up at our location, we will notify you when your order is available to be picked up.
Shipment to P.O. boxes or APO/FPO addresses
Orders cannot be shipped to P.O. boxes and must have a physical address listed for shipping.
Shipment confirmation and order tracking
Customers will receive an email at the time their order is fulfilled which will include tracking numbers (if customer has selected Priority or Express as shipping method – 1st Class Retail does not include a tracking number).
Customs, duties, and taxes
The Hair Spa & Wig Loft is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Damages
The Hair Spa & Wig Loft is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. It is recommended customers save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Orders from outside of the United States are subject to added fees for international shipping.
Returns Policy
Information on our returns policy can be found on our website: https://the-hair-spa-wig-loft.myshopify.com/policies/refund-policy